Preparing for return to Full Service Property Management November 2025
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Full-Service HOA Management
Full-service HOA management offers a comprehensive suite of services designed to handle the day-to-day operations of a homeowner's association. These services typically encompass financial management, property maintenance, administrative tasks, and communication with residents.
Here's a description of typical full-service HOA management, based on typical HOA management duties:
Financial Management:
Preparation of annual budgets and reserve studies123
Collection of homeowner dues and management of delinquent accounts456
Payment of association bills and expenses457
Regular financial reporting and analysis, including balance sheets, income statements, and reserve fund calculations48910
Establishment of audit trails and facilitation of annual audits8●
Property Management:
Regular inspections of common areas and enforcement of community rules and regulations1112131415
Management of maintenance requests and work orders, including vendor selection and supervision3111213...
Negotiation and management of service contracts for landscaping, pool maintenance, and other common area services121819
Oversight of major repairs and capital improvement projects12
Administrative Services:
Organization and facilitation of board meetings and annual homeowner meetings, including preparation of agendas and minutes11202122
Management of association records, including governing documents, meeting minutes, and financial statements1222
Handling of homeowner inquiries and complaints112324
Processing of architectural modification requests and enforcement of community design guidelines1220
Assistance with insurance coverage and claims processing1225
Communication and Technology:
Provision of an online portal for homeowners to access account information, make payments, and submit maintenance requests7262728
Use of email, text messaging, and other communication tools to keep residents informed about community news and events29
Maintenance of an association website with community information, documents, and other resources2430
The sources also highlight some key advantages of full-service HOA management, including:
Professional Expertise: HOA management companies employ experienced professionals with specialized knowledge of community association laws, financial management, and property maintenance.3132333435
Time Savings for Board Members: By delegating day-to-day operations to a management company, board members can focus on strategic decision-making and long-term planning.3136
Improved Efficiency and Accountability: Management companies have established systems and processes for handling financial transactions, maintenance requests, and other tasks, which can improve efficiency and reduce the risk of errors.373839
Enhanced Communication and Transparency: Management companies provide a central point of contact for residents and can facilitate clear and consistent communication about community matters.17232940
The specific services offered by HOA management companies may vary, so it's important to review the proposals carefully and choose a company that meets the specific needs of your community.
Priestly Management Proposal
HOAM Management Proposal
Red Rocks Management Proposal
Based on the three quotes linked above that the Board of Directors has received, here is a summary of these proposals:
This email summarizes the three proposals received for full-service property management services for Wafco Mills Home Owners Association Inc.
HOAM, Inc.
Monthly Fee: $1,1883
Set-Up Fee: $1,0003
Services:3
Collection of homeowner dues
Compliance and property inspections
Payment of association bills
Governing document compliance
Monitoring of delinquencies and collections
Emergency maintenance monitoring
Monthly financial statements
Vendor contract management
Budget and capital forecast assistance
Assigned, credentialed association manager & professional expertise
Four quarterly board meetings (up to 2 hours each)
Homeowner portal access for all homeowners
Board member portal access
Management of homeowner questions and concerns
Friendly staff
Priestley Management Company
Monthly Fee: $1,1885
Services:
Accounting and Financial Services:6789
Budget preparation
Reserve analysis and projections
Monthly financial statements
Audit trail establishment
Assessment collection
Delinquency collection
Administrative/Clerical Services:1011
Board and membership meeting coordination
Insurance coverage negotiation
Resale processing
Complaint resolution
Physical Property Supervision:101213
Property inspection
Maintenance and service contract negotiation
Routine and preventative maintenance planning
Customer Service:1114151617
10-business hour response time for homeowner calls and emails
Violation enforcement
Architectural modification request processing
Attendance at board meetings
Website with online payment options and community information
Mobile app
Additional Programs and Services:18192021...
Initial property inspection
Five-year projection of capital and reserve expenditures
Preventative maintenance program
Purchasing controls
Contract administration
Annual plan
Management reports
Cash management program
Complaint resolution system
Banking services through Community Plus Bank
Red Rock Management
Monthly Fee: $1,408.9231
Services:3233
Flat-rate management fee
At-will management agreement
Real-time board access to reporting
Invested community manage
Unlimited correspondence with manager
Financial investment opportunities
Online owner account portal
Easy ePay service (check & credit card)
Auto draft payment setu
Detailed monthly reporting
Free SouthState Bank accounts
SouthState loan opportunities
Virtual voting
Insurance solicitation
Routine billing and payment processing of dues
Proactive collection policies
Payment of all association invoices
Top-rated customer service
Financial audit support
Annual budget preparation
Reserve study coordination (subject to additional fees)
Maintenance and work order management
Management of vendors
Research and vendor bidding
On-site violation inspection
Monthly tracking of violations
Community and board satisfaction surveys
Easy ARC approval portal
Bonded and insured with GL and E&O insurance
Leading legal representation
Innovative A.I. customer service solutions
24/7 live-answer support
Neighborhood communications package
Virtual board and community meeting support
Analysis
Priestley Management and HOAM Inc. offer the same monthly fee but Priestley Management offers many more services.35
Red Rock Management's proposal is more expensive but may provide a higher level of service.31 Red Rock emphasizes its at-will management agreement, flat-rate fee with no hidden charges, and advanced technology solutions such as a user-friendly online portal and A.I. customer service.3435
Priestley Management highlights its experience, professional accreditations, and comprehensive range of services.3637 They emphasize financial stability, strong collection practices, detailed reporting, and a commitment to protecting homeowner investments.9383940
HOAM, Inc.'s proposal is less detailed than the others.3 It lists basic services but doesn't provide the same level of in-depth explanation as the other proposals.3 It's difficult to assess the full scope of their services and expertise based on the provided information.3
